Refund & Credits Policy

1. Prepaid model

When you start or renew a paid plan (Starter, Growth, Scale, or Business), the full term is charged upfront and the corresponding quotas (API units, AI credits, seats, retention) are provisioned immediately. You retain access for the entire prepaid term even if you cancel renewal.

2. No mid-term refunds

• Cancellations during a term do not trigger a refund or pro-rated credit.
• Downgrades take effect at the next renewal; the current term continues at the paid tier.
• Immediate upgrades may be charged on a prorated basis where supported by billing.
• Unused API units, AI credits, or workflow executions expire at term end and do not carry over.

3. Exceptions and statutory remedies

A refund, reversal, or credit may be issued where appropriate, including:

• Duplicate charge for the same subscription term.
• Charge processed after a verified cancellation request acknowledged in writing.
• Incorrect amount charged due to a Cashfree or Getway system error.
• Incorrect invoice or duplicate payment confirmed by billing reconciliation.
• Failure of the Service to be made available at all for the entire term due to fault on our part (subject to the SLA on your plan).
• A remedy required by non-waivable applicable law, including for established misrepresentation or deficiency in service.

Eligible refunds are returned to the original payment method within 7–10 business days of approval.

4. How to raise a claim

Email [email protected] within 30 days of the disputed charge with: invoice number, transaction ID, and a brief description of the error. We respond within 3 business days.

5. Chargebacks

Please contact us first so we can investigate quickly. We may suspend affected billing privileges or service access while a chargeback or suspected unauthorized payment is investigated, but lawful rights and applicable data-retention obligations remain intact.

6. Enterprise contracts

Enterprise Order Forms may include negotiated refund or service-credit terms. Those terms supersede this policy for the named customer.

7. Cancellation

Customers may cancel renewal in Billing or by contacting billing support. Access continues until the end of the prepaid term unless the account is suspended for breach, security risk, non-payment, or legal compulsion.

Renewal, mandates, failed-payment recovery, add-ons, taxes, and invoices are described in our Subscription & Billing Policy. Nothing in this Policy excludes a customer remedy that cannot lawfully be excluded.